Products
- BlackBerry® Desktop Software
- BlackBerry® Devices
Environment
- BlackBerry® Device Software version 4.3 to 5.0
- BlackBerry® Desktop Software version 4.7 to 5.0.1
Overview
To reset a BlackBerry smartphone to factory defaults, complete the following steps:
Warning: Back up the BlackBerry smartphone. For assistance backing up the BlackBerry smartphone
On a Windows® XP to Windows® 7 32 bit Operating System do the following:
Connect the BlackBerry smartphone to the computer.
- Open Start > Programs > Accessories > Command Prompt.
- Type cd C:\Program Files\Common Files\Research In Motion\Apploader
- Type loader.exe /resettofactory
On a Windows XP or Windows Vista™ 64 bit Operating System do the following:
- Connect the BlackBerry smartphone to the computer.
- Open Start > Programs > Accessories > Command Prompt.
- Type cd C:\Program Files (x86)\Common Files\Research In Motion\Apploader
- Type loader.exe /resettofactory
Note: BlackBerry Desktop Manager 4.7 to 5.0 must be installed on the computer. The BlackBerry smartphone must be running BlackBerry Device Software versions 4.3 to 4.7.
1 comments:
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